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What to do if cannot access to the Internet via the Wifi Access

written by IT Evangelist

It’s might be a torture that if you’re already get connected to the WIFI Access Point at some public places but not able to access the internet, especially when you see someone beside you who is access to the same access point and is surfing freely but you’re nope.

A lot of people is using the Wifi to access the internet, but some of us don’t know what to do if facing problem to access the Internet although the access point is connected with the correct password (with condition the broadband or internet access line is up)

Following is the few steps to check it out,

Clear the History and Browser Cache :
For Internet Explorer :
Go to the Internet Browser ( or other browser you’re using ), looking for the Tools->Internet Option->Delete.

For Firefox :
Go to Firefox Browser, looking for Tools->Clear Private Data.

Check the Browser Setting :
For Internet Explorer :
Go to Tools->Internet Option->Lan settings, Un-Check on the “Automatically detect settings” if it’s checked(or vice-versa ).

For Firefox :
Go to Tools->Options->Network->Settings, Un-Check on the Auto-detect proxy settings for this network if it’s checked ( or vice-versa )

Check if the IP Address Configuration is correct :

  • Step 1 : First go to the Start Menu->Run(or Command Prompt), type “cmd”.
  • Step 2: A Dos prompt windows will pop up, type “ipconfig” to check for your IP address obtain by Wireless Adapter.
  • Step 3 : The IP Address should be something similar to 192.168.xxx.xxx or 10.xxx.xxx.xxx as the following Example,

    IP Address :
    Subnet Mask :
    Default Gateway :

    Looking at the same example, make sure there’s some figure at the Default Gateway.

    If the IP address is something like 169.xxx.xxx.xxx,or IP Address is, or the Default Gateway is empty, which may represent the following situation,

    • The adapter not yet able to obtain the IP Address, please wait for a while and check again.
    • The Network Adapter Configuration is wrong, please proceed to step 4.
    • The Network Adapter hardware may have problem, please consult your IT technical support.
  • * This may not apply for some places but it is mostly the true,and also may not applicable if you’re trying to connect to the internet by using the mobile broadband device.

  • Step 4 : After checking the current IP address, go to the Network Connection, select the Wireless Connection, Right Click and Choose Properties.
  • Step 5 : Select at the Internet Protocol (TCP / IP) and then Properties.
  • Step 6 : Make sure the following is chosen,
    • Obtain an IP address automatically
    • Obtain DNS server address automatically
  • ** If you need to use the intranet or internet at your company/working place using the other network, most probably there’s some setting done the company’s network administrator, please consult them before make any changes.

    Make the necessary changes, and Click “Apply” follow by “OK”.

  • Step 7 : After you’ve done the above changes, repeat the step 1 again to recheck whether you got the correct IP Address as Step 4 desribe.

Now, you should be able to access to the internet.

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